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HPLC VerifiedCold-Chain Shipping Available24-48 Hour TurnaroundCoA Per Batch+1 (626) 713-4804 · WhatsApplinktr.ee/NexusLabCorp
HPLC VerifiedCold-Chain Shipping Available24-48 Hour TurnaroundCoA Per Batch+1 (626) 713-4804 · WhatsApplinktr.ee/NexusLabCorp
NOT for human consumptionFor research and laboratory use only
NexusLabs · Peptide Research
Support

Returns & Refunds

What we cover, what we don't, and how to reach us.

No automatic refunds

NexusLabs does not process refunds automatically. All refund and replacement requests are handled manually after contact with our support team.

What qualifies for a refund or replacement

Refunds or one-time replacements are available only in these two cases:

  • Vials arrived broken on delivery — must be reported with clear photo evidence within 48 hours of delivery.
  • Package never arrived— must be verifiable through the carrier's tracking information (e.g. tracking shows non-delivery, marked lost in transit).

What does NOT qualify

  • Change of mind / no longer needed
  • Reconstituted or opened product
  • Late reports (more than 48 hours after delivery for damage; tracking-confirmed deliveries reported as missing)
  • Damage caused by improper storage after delivery
  • Customer-input shipping address errors

How to contact us

For any issue covered above, reach us through one of:

Please include your order number, photos (for damage), and tracking screenshots (for non-delivery) in your first message. We respond within 24 hours on business days.

Replacement policy

When a claim is approved, the default remedy is a one-time replacement of the affected unit. Cash refunds are issued only when replacement is not possible.

Important

By placing an order you accept this policy. Products are sold strictly for research, laboratory, and educational use; we do not accept returns based on dissatisfaction with research outcomes or claims unrelated to physical damage or non-delivery.