Support
Shipping
Processing times, carriers, and what to expect.
Processing time
Orders ship within 0–2 business days of payment confirmation.
Transit time
Standard U.S. shipping is 3–5 business days from fulfillment. Expedited options are available at checkout.
Cold shipping
Lyophilized (freeze-dried) peptides are stable at room temperature in transit and do not require cold-pack shipping. We use cold packs only for select reconstituted or temperature-sensitive items.
Discreet packaging
All orders ship in plain, unlabeled packaging with full tracking.
International
We currently ship to all 50 U.S. states. International availability varies by country due to customs regulations on research materials. Contact support for your country.
Lost or damaged
Every order includes free shipment protection. See Returns & Refunds for how to file a claim.
